Crappy ATT Experience
I justed wanted to transfer my DSL service to my new apartment. I called over a week before I moved in and they assured me that it would be turned on at the new place on that Friday. As expected, the service turned off at the old place on moving day. However, at the new place, there was no service. Ok, maybe there is a delay...
I waited another day. Still nothing. I called them, and of course there is tons of holding and tons of transferring. Someone actually helps me and does all these line tests. They all thought the DSL should have been fine. The next day, someone called me back and said the line was fine, so obviously I needed someone to come and fix something because I still saw blinking red lights.
On Monday, I called ATT again and after about an hour of holding and transferring, I get an appointment scheduled for Wednesday morning. They give me a range 8AM to 12 NOON, which is pretty long, but whatever, I could just go into work after that.
Wednesday morning comes around and no one shows for a couple hours. I called ATT again, and after 30 minutes of holding and transferring, I get a live person to talk to, and he said that ATT cancelled my appointment. The cancelled my appointment without telling me!! Apparently, they fixed some other problem the night before, and lumped my issue with that solution, so they just didn't come. So, I waited for hours for nothing, and I still had no internet. STUPID!
Not only did they cancel on me without contacting me, but then they couldn't do anything to make up for it. They couldn't accelerate an appointment, or have some non-work hour time. Also, they couldn't prioritize me at all, or give me at least a smaller window of waiting. I figured they could have at least tried to make up for their incompetence, but no, they stayed true to the word.
I rescheduled for Friday, and FINALLY someone showed up. It took almost 2 hours to get everything working, and now, after a week battling with ATT, service is back to normal...
On a random note, Herie is making me say I love her, so I guess I love her... =)
I waited another day. Still nothing. I called them, and of course there is tons of holding and tons of transferring. Someone actually helps me and does all these line tests. They all thought the DSL should have been fine. The next day, someone called me back and said the line was fine, so obviously I needed someone to come and fix something because I still saw blinking red lights.
On Monday, I called ATT again and after about an hour of holding and transferring, I get an appointment scheduled for Wednesday morning. They give me a range 8AM to 12 NOON, which is pretty long, but whatever, I could just go into work after that.
Wednesday morning comes around and no one shows for a couple hours. I called ATT again, and after 30 minutes of holding and transferring, I get a live person to talk to, and he said that ATT cancelled my appointment. The cancelled my appointment without telling me!! Apparently, they fixed some other problem the night before, and lumped my issue with that solution, so they just didn't come. So, I waited for hours for nothing, and I still had no internet. STUPID!
Not only did they cancel on me without contacting me, but then they couldn't do anything to make up for it. They couldn't accelerate an appointment, or have some non-work hour time. Also, they couldn't prioritize me at all, or give me at least a smaller window of waiting. I figured they could have at least tried to make up for their incompetence, but no, they stayed true to the word.
I rescheduled for Friday, and FINALLY someone showed up. It took almost 2 hours to get everything working, and now, after a week battling with ATT, service is back to normal...
On a random note, Herie is making me say I love her, so I guess I love her... =)
1 Comments:
Switch to Comcast, so you can compare horrible customer support experiences!
By
beatdodgers, at Monday, April 06, 2009 10:00:00 AM
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